We aim to ship all orders received by 1PM the same day order is received. Our standard delivery option is Royal Mail 2nd class post, if you have paid extra for 1st class or a premium service such as next day delivery we will of course provide that service.
Please double check that all delivery addresses filled out at checkout are correct, we will not be held liable for any input mistakes when completing address details.
If in the event your package is returned to us as not being collected, we will contact you by email to arrange redelivery. Please note you will be liable for the reposting fee.
Some items we stock maybe restricted to the UK only, In this event we will contact you to advise we are unable to ship to your country and will of course provide a full refund.
For all international orders we cannot be held responsible for any other fees incurred such as tax, duty, importation fees etc. We will not falsify any custom declarations to aid avoidance of said fees. We cannot be held responsible for any items seized by the receiving countries customs.
Age Verification Items
Items that require the buyer to be over the age of 18 we will carry out age verification checks before your order proceeds to shipping.
1. We will check your name against the Electoral roll. If your name is registered then we will proceed with the order, If you are not registered on here we will need you to carry out option 2.
2. If you are not listed on the electoral roll we will need a scanned copy of official ID that clearly states your name and date of birth which can be emailed to us.
If we are unable to find you on the electoral roll database and we have contacted you requesting a copy of your ID, and we do not here back from you within 7 days we will cancel the order and provide a full refund.
We will only carry out this above check once, once we are happy we will mark your name on our system so future orders will be processed without any delays or issues.